Alaskalightingsupply.com Customer Satisfaction Policy
30-Day Return Policy
Alaskalightingsupply.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted online via the Return Merchandise Authorization (RMA) link.
All returns must be preapproved by Alaskalightingsupply.com and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Alaskalightingsupply.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
Alaskalightingsupply.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.
Many products offered by Alaskalightingsupply.com provide a manufacturer's warranty! This information is listed on our website within the Specifications section of each product if there is a manufacturer's warranty. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.
Alaskalightingsupply.com Supplemental Warranty
Alaskalightingsupply.com provides a 30-day supplemental warranty for those products not accompanied by a stated factory warranty unless categorized as Special Handling, Special Order, or Non-Stock. The supplemental warranty allows for replacement of the original purchase up to 30 days from the invoice date, subject to a possible restocking fee, and Alaskalightingsupply.com will pay for the shipping costs of the replacement.
Special Handling Non-Warranted Products
Certain product categories carry no manufacturer’s warranty and are excluded from the Alaskalightingsupply.com Supplemental Warranty. These products are generally excluded because they must be adapted, modified, or otherwise manipulated in order to be used as intended. Other products have an extremely short life rating due to design such as stage and studio lamps. Please review carefully the following prior to purchase:
All of the ballasts sold by Alaskalightingsupply.com are first quality products. All ballasts are pre-tested and ready for customer application. Ballasts are rarely defective when they arrive to the end user’s location. Most ballasts reported as defective prove in factory testing to be faulty due to improper installation.
WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.
All of our ballasts have their respective factory warranties stated on our website. Alaskalightingsupply.com will assist its customers with these factory warranties in the following manner:
If a ballast is declared to be defective and is under warranty, the customer should contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective ballast may take two to four weeks to be declared acceptable under warranty).
All fixtures are considered Special Order and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product.
Alaskalightingsupply.com provides service remedies on spooled rope lighting products such as section replacement and invisible splicing kits at no charge and with no shipping charge for one year from the invoice date.
WARNING: Wiring and installation procedures are very complicated and should be attempted only by a licensed electrician. Rope Light installation poses serious risks of electric shock which can lead to injury or death.
Special Order, Discontinued & Non-Stock Items
Special orders, discontinued, and non-stock items are sold as final sale and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product for your application. Such purchases can incur substantial restocking fees from the vendor or factory.
Stage & Studio Light Bulbs
Many stage and studio bulbs have Average Rated Life Hours significantly less than 30 days (such as 25-75 hours). Therefore, the Alaskalightingsupply.com Supplemental Warranty may not apply to all stage and studio bulbs.
We ship glass to all points on the globe. Our packing procedures are one of the hallmarks of our business. Alaskalightingsupply.com takes great pride in our very low incidence of breakage while in transit. In order for a damage claim to be successful, Alaskalightingsupply.com must be notified of the damage within one week from date of receipt. A photo may be required to file a claim with carrier. As the shipper,Alaskalightingsupply.com will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.
If replacement is required on product that can only be shipped in case quantities (such as many fluorescent tubes), then a replacement order for a full case must be processed and charged less the amount of the actual damage with no additional shipping charges.
If the total amount of the product for replacement due to damage or defective is less than $25, a refund will be issued to the customer as opposed to replacement(s). Shipping small, single item packages greatly increases the percentage risks for damage during transit. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).
Customer refund credits are typically processed within five to seven business days. Refund credits can be issued only to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
Shipping or Website Errors
If the customer receives product due to our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer, and a prepaid return shipping label will be provided for the original shipment.